iCore Operations Practice Exam 2026 – All-in-One Guide to Mastering Your Certification!

Performance is indeed considered a dimension of quality because it directly reflects how well a product or service meets its intended purpose and fulfills customer expectations. In the context of operations and quality management, performance assesses various aspects, such as durability, reliability, and efficiency. A product that performs well will satisfy customers and often leads to repeat business, as it aligns with the quality standards that consumers seek.

Price, while an important aspect in overall customer decision-making, is not inherently a measure of quality itself. Similarly, marketing and distribution focus more on the promotion and delivery of products rather than the inherent quality attributes of the products or services offered. Thus, performance stands out as a critical dimension of quality that directly impacts customer perception and satisfaction.